Platform Due Diligence Agent
Wise
Your Mission At Wise, we are fully devoted to our Mission: Money without borders. Instant, convenient, and eventually free. Over 16 million people and businesses use Wise, which processes over £9 billion in cross-border transactions every month, saving customers over £1.5 billion a year. We serve a wide range of customers from personal users, freelancers, small businesses and increasingly even to large enterprises and banks. Wise also offers over 50 currencies for customers to hold and convert money in. As an Associate Product Manager joining the Product Academy, you will be placed in one of our teams that both power Wise and ensure our customers have a safe and convenient experience when using us. You will get to build your skills in Product Management through a tailored learning program in combination with executing on real problems. After your successful graduation from the Product Academy, you will transition into a full-time member of the Wise Product team!
We’re looking for a Platform Due Diligence Agent to join our team in Singapore.
This role is a unique opportunity to have an impact on Wise’s mission, grow as an agent in the compliance field, help millions of people around the world save money, and drive growth on the Wise Platform. You will also develop an in-depth understanding of Wise’s business model and foster relationships with teams across the company as you work to help them understand Due Diligence risk exposure and mitigation strategies.
Your Mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Under KYC's newest Platform Pillar team called 'Platform Due Diligence', your mission is to support Wise due diligence needs for our Customers of Wise's Platform Partnership initiative according to Wise’s internal risk-based approach, appetite, and policy.
What You’ll Actually Do!
You will be a member of Wise’s Partnerships team to help provide skilled onboarding support to customers of Wise’s partners who utilise Wise's platform/API services:
Ensuring that we offer an excellent due diligence support and onboarding experience specialised attention for platform end-customers;
Reviewing CDD/EDD documents, as well as communicating alongside various departments to guarantee an optimal speed for transfers;
Identifying, gathering data to supporting and escalating product issues (bugs);
Helping to improve existing processes by providing daily feedback to specialists or team lead (onboarding, tooling, training, mentoring);
Working with other Due Diligence teams to expand PDD coverage to all necessary regions;
Having a deep understanding of different platform building blocks, verification models, customer models, country risks and regulatory requirements across multiple geographies;
Performing Due Diligence on existing, new and/or potential platform end-customers based on risk mitigation controls and certain trigger events;
Providing guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate;
Assessing Risk level of referred profiles that may or may not meet the risk criteria expected from escalations, collaborating with appropriate stakeholders;
Keeping up to date with updates and changes in Wise’s internal risk-based approach to KYC/CDD.
You’re located and legally authorised to work in Singapore and do not require visa sponsorship
Prior experience with KYC/DD for enterprise/business customers in a fintech/tech/banking environments will be ideal
You have excellent written and verbal English, other languages are a plus.
You have excellent organisational skills, attention to detail, ability to multi-task, and self-organised;
You are a strong communicator with passion to build and manage cross-team relationships;
You're punctual, independent, self-starter with the drive to get things done;
You have strong knowledge of financial crime KYC/CDD operational processes (Other FinCrime knowledge is a plus);
You have strong analytical skills to identify risks associated with verification, as well as areas of processes in need and are quick to communicate and level up the team on the same.
You are able to synthesise complex requests from multiple parties into tangible deliverables within relevant deadlines.
You understand Wise products and offerings, know how to differentiate customers by use case and to clearly communicate details, needs and reasons surrounding customer onboarding status.
Most importantly - you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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