Job Opportunities in the Seedcamp Portfolio

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Our Card Dispute and Chargeback team is one of the frontiers of the exciting Wise world, helping our customers recover the cost of their problematic transactions, making sure we stay compliant with the card scheme and the relevant regulations, and pushing our partners to excel with us. Our aim is to constantly improve our disputes and chargeback operations, supporting Wise mission while offering the best possible experience to our customers.

The Card Dispute System Expert is responsible for ensuring the integrity, accessibility, and utility of data within the Card Disputes domain. Acting as the primary data owner, this role collaborates closely with operational leadership, product teams, and engineering to drive performance, identify improvement opportunities, and deliver actionable insights that enhance operational efficiency and customer outcomes.

What you'll get to do:

• Design, develop, and maintain data reports and dashboards to track key performance metrics and ensure data availability.
• Ensure high standards of data accuracy and consistency, resolve data issues, and document domain knowledge for data quality and governance.
• Contribute to long-term data projects such as cost modeling and forecasting, and automate manual data processes.
• Provide data support for operational needs and address urgent data requests.
• Drive data-related projects and collaborate with internal and external teams to improve processes using data-driven insights.
• Contribute to automation processes

• Proficiency in SQL for querying and managing complex datasets.
• Experience with data management (e.g., Superset, Looker, Sheets) to build data solutions.
• Ability to take initiative in identifying areas for improvement and contributing to continuous improvement efforts.
• Strong communication skills, both written and verbal, with the ability to build and maintain relationships with the ability to explain technical concepts to non-technical audiences clearly.
• Ability to leverage data to support decision-making and process improvements.

It would be nice if you have:

• Experience working within a cross-office team.
• Experience within card issuing, acquiring institutions or merchants (in Wise included).
• Some experience in project management

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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