Customer Success Executive
Who we are ⚡
Zinc builds automated reference and background checking tools for forward-thinking companies that really care about candidate experience. Founded in 2017, Zinc has a unique approach to background checking, that's redefining industry standards. We're an early-stage startup going through rapid growth. Zinc offers an exciting opportunity within a small, tight-knit team that is motivated to get their best work from each other. Read more about our story here: https://zincwork.com/mission
We help customers put scalable checking processes in place that will give clear candidate insights and empower candidates. Our mission is to allow companies to become more efficient at hiring and create unforgettable candidate journeys by gifting candidates with ownership over their data. We're proud to be helping some of the most iconic employer brands in the UK hire. Read what our customers say about Zinc: https://zincwork.com/customers
We're a culture first company, and enjoy an active calendar of both company and team organised events! Making the most of our London location we have regular company socials which usually involve dinner, an activity (darts, shuffleboard, bowling, etc) and drinks. We have a team bouldering club 🧗, a poker club ♠️, a slow cooker society 🍲, running club (aka Zinc Zoomers!) 🏃 and regular board games!
The big event in the Zinc calendar for team bonding is our annual retreat ✈️: in 2022 we went to Tuscany, Italy 🇮🇹 and for 2023 we're off to Bergerac in France 🇫🇷 we've got seats on the plane saved for our new joiners!
Zinc is a company built on transparency, empowerment and data ownership.
We recently redefined our company values…
Life at Zinc is: Focused, Empowered and Trusted.
The Role 💼
We're looking for a full-time Customer Success Executive with excellent written communication skills, that has an appetite to learn our domain. This entry-level role will be working with existing customers to deliver unforgettable experiences for their candidates. This is an opportunity for someone who would like to gain experience in a startup environment and customer success in one of the highest performing teams in the business: highly valued externally by our clients and internally by the whole Zinc Team.
This role has come about due to growth in the company and in 6 months time, a successful Customer Success Executive will have fast response times and stellar customer feedback scores!