Customer Success Executive



Customer Service, Sales & Business Development
London, UK
Posted on Tuesday, May 21, 2024

Who we are ⚡

Zinc builds automated reference and background checking tools for forward-thinking companies that really care about candidate experience. Founded in 2017, Zinc has a unique approach to background checking, that's redefining industry standards. We're an early-stage startup going through rapid growth. Zinc’s founding team have spent years in recruitment, talent, and HRTech. We saw a field plagued with inefficiency, prejudice and a lack of transparency. We first sought to solve the burden of referencing, then sought to tackle the broader category of background checking.

Read more about our story here:

We're a culture first company, by this we don't just mean an active calendar of both company and team organised events 🍔🍻🎯 (which we do have 🤩), Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.

The big event in the Zinc calendar for team bonding is our annual retreat ✈️: in 2023 we went to Bergerac in France 🇫🇷 and for 2024 we're off to France again! 🇫🇷 (we've got seats on the plane saved for our new joiners!🥳)

🪴We recently redefined our company values:

🧩The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.

The Role 💼

We're looking for a full-time Customer Success Executive with excellent written communication skills, that has an appetite to learn our domain. This entry-level role will be working with existing customers to deliver unforgettable experiences for their candidates. This is an opportunity for someone who would like to gain experience in a startup environment and customer success in one of the highest performing teams in the business: highly valued externally by our clients and internally by the whole Zinc Team.

This role has come about due to growth in the company and in 6 months time, a successful Customer Success Executive will have fast response times and stellar customer feedback scores!