Customer Success Executive
Zinc
Who we are ⚡
Zinc builds automated reference and background checking tools for forward-thinking companies that really care about candidate experience. Founded in 2017, Zinc has a unique approach to background checking, that's redefining industry standards. We're an early-stage startup going through rapid growth. Zinc’s founding team have spent years in recruitment, talent, and HRTech. We saw a field plagued with inefficiency, prejudice and a lack of transparency. We first sought to solve the burden of referencing, then sought to tackle the broader category of background checking.
Read more about our story here: www.zincwork.com/mission
We're a culture first company, by this we don't just mean an active calendar of both company and team organised events 🍔🍻🎯 (which we do have 🤩), Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.
🪴We recently redefined our company values:
🧩The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.
The Role 💼
The role of Customer Success Executive at Zinc is perfect for someone with strong written communication skills and a keen interest in learning. You’ll work directly with customers and users to deliver great experiences and gain valuable experience in a fast-growing startup.
As part of one of our top-performing teams, valued by both clients and the rest of the Zinc team, you’ll play a key role in our success. With the company expanding, there’s plenty of room to grow. 🪴
🚃 Your Day-to-Day 🗓️
- 📧 Live chat & emails: Respond promptly to customer queries to ensure checks run smoothly.
- Data management: Enter data and update dashboards to keep everything accurate and on track. 📈
- Customer interactions: Speak with customers daily to help them deliver a great candidate experience. 👯
- Problem solving: Think on your feet and resolve issues quickly to keep processes moving.
- Frontline representative: As the main point of contact, your work directly impacts the success of our accounts. 💚