Associate Account Manager
Zinc
Sales & Business Development
London, UK
GBP 30k-30k / year + Equity
Posted on Jul 7, 2025
As an Associate Account Manager, you will provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells. 🛍️
You’ll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. If you’re organised, commercially savvy, and love working in a fast-paced environment, this is your chance to grow with us. 🌱🦋
You’ll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. If you’re organised, commercially savvy, and love working in a fast-paced environment, this is your chance to grow with us. 🌱🦋
- Department
- Account Management
- Employment Type
- Full Time
- Location
- Zinc - London
- Workplace type
- Hybrid
- Compensation
- £30,000 / year
- Reporting To
- Oliver Ackland-Snow
Key Responsibilities 🗝️
- Manage and support customer accounts 📊
- Handle renewals and upsells to drive customer growth 💡💰
- Provide product insights to help customers maximise value 📈
- Build strong relationships and encourage customer advocacy through testimonials 🗣️
- Stay organised and proactive in managing multiple accounts efficiently 📅
Skills, Knowledge and Expertise 🚀
Hard Skills 📠
Customer service – Deliver excellent service to customers 🤝
Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction.
Problem-solving – Resolve issues independently and effectively 🧠Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly.
Organisation – Stay organised while handling multiple tasks 📅
Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track.
Commercial – Display a strong commercial aptitude for renewals and upsells 💼💰
Reason: You'll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth.
Customer service – Deliver excellent service to customers 🤝
Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction.
Problem-solving – Resolve issues independently and effectively 🧠Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly.
Organisation – Stay organised while handling multiple tasks 📅
Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track.
Commercial – Display a strong commercial aptitude for renewals and upsells 💼💰
Reason: You'll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth.
Soft Skills 🌸
Communicator – Clear and confident communication with customers 🗣️
Reason: As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust.
Emotional intelligence – Recognise and respond to customers' emotions 💖
Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively.
Confidence – Handle challenges and conflict with self-assurance 💪
Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success.
Autonomy – Work independently with minimal supervision 🌱
Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential.
What we offer 🍉
Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring
- 24 days holiday + Bank Holidays + your birthday off 🎉
- £1200 annual benefits allowance (ThanksBen, from month 2)
- Early finish Fridays (16:00)
- Yearly company retreat to Serbia 🇷🇸🏔️✈️
- Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
- Statutory pension with NEST (3% employer, 5% employee)
- Zinc shares, issued through the EMI Scheme
- Unlimited access to MoreHappi coaching
- Company socials, quarterly team socials Free Monday lunches
- Nursery workplace benefit scheme (Yellownest)
- Option to lease an electric car through Electric Car Scheme
- Celebrated Zinc anniversaries 🥳
About Zinc
Who we are ⚡
Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.
📚Read more about our story here: https://zincwork.com/mission
We're a culture first company, by this we don't just mean an active calendar of both company and team organised events 🍔🍻🎯 (which we do have 🤩),Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.
🪴We recently redefined our company values:
🧩The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed.
Our Hiring Process
Stage 1:
Hireflix Video Exchange 📽️
Stage 2:
Talent Discovery Call ✨
Stage 3:
Google Meets Interview 💻
Stage 4:
Final In-Person Interview 🧍♀️🧍♂️
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