Implementation Executive

Ben

Ben

This job is no longer accepting applications

See open jobs at Ben.
London, UK
Posted on Friday, November 17, 2023

Our Mission

We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.

Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond.

Your Mission

As an Implementation Executive at Ben, you will be configuring the platform to suit customer needs and have a real desire to provide configure the platform to create the best and most efficient onboarding experience possible!

Whilst not being a customer-facing role, this role has a huge impact on customer experience and, ultimately, towards Ben's long-term success!

We’re looking for self-starters who are seeking a fast-paced environment where they can make a difference. Our team is small, which means high autonomy, ownership, and responsibility. We love what we do, have fun and, while we ship on time, take life-work balance seriously.

Things you will be working on…

  • Working closely with our Implementation Managers to understand customer requirements and provide a seamless onboarding experience to our customers

  • Configuring Ben’s platform to meet customer requirements including benefit and allowance rules such as eligibility, contributions, enrolment windows, pricing, documentation and more

  • Preparing customer data to import into the Ben platform

  • Auditing the platform configuration and employee data ahead of go-live

  • Working closely with our Customer Success, Operations and Support Teams to review existing customers’ configurations, update benefits following renewal and adding new ones when required

  • Troubleshooting misconfigurations

  • Configuring integrations with our customers HR / Accounting / Authentication stack

  • Working with our Product and Tech teams to report configuration limitations and find new ways to implement and optimise processes and configuration setups

You will love this role if you have…

  • Excellent verbal and written communicator

  • Strong numeracy skills

  • Good knowledge of Google Sheets/Excel

  • Strong attention to detail

  • Tech savvy

  • A basic understanding of information security and how to apply it to sensitive information and customer data

  • Able to think on your feet and solve problems

  • SaaS implementation or Benefits/HR Tech experience (nice to have)

and you...

  • are a self-starter who thrives on autonomy, enjoys a rapid pace and wants to make a difference

  • have a continuous improvement mindset. You appreciate that there are always ways to do things better and ensure your team does too

  • have a preference for action-oriented behaviour with just enough analysis, as compared to too much time spent doing analysis with no action

  • have the ability to make decisions balancing different factors such as business requirements, technical integrity, overall priorities etc.

  • focus on outcomes over processes and optimise for the highest impact and leverage

  • are able to input, understand and challenge engineering decisions – but to empower the team to make those decisions themselves

  • appreciate the opportunities and challenges of a distributed work environment

  • are solution-focused with a pragmatic approach to problem-solving

  • are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences

Diversity and Culture at Ben

Our culture is ever-evolving and is defined by our people. We don’t hire clones, we hire individuals.

  • We celebrate diversity

  • We listen to our people

  • We work autonomously
    and...

  • We have fun!

We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.

Our BENefits

(... It's all in the name! 😉)

💰 30K-40K base salary + equity, so you own what you build

💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250

🔋 £500 annual Learning & Personal Development Ben Balance: plus 3 days paid study leave a year to support you with your professional development

👩🏽‍💻 £500 work from home set up allowance, which you can put towards your home office

🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!

🏖 28 days of holidays a year (plus bank holidays, which you have the option of swapping for days of celebration that are significant to you)

🌴 ...and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!

🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting

🧠 Comprehensive and tailored mental health support through a leading provider

💪 Access to a Gympass membership!

❤️ Comprehensive Private Medical Insurance

🍿 Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events

📅 Flexible working - we're serious about life/work balance

This job is no longer accepting applications

See open jobs at Ben.