Senior Enablement Manager (Sales and Customer)



Customer Service, Sales & Business Development
London, UK
Posted on Tuesday, June 4, 2024

Our Mission

We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.

Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond.

Your Mission

Ben has a complex product and we are growing at pace; enablement of our growing teams will be critical to us achieving our mission and delivering value to our customers.

Our Senior Enablement Manager will help our sales and customer teams become subject-matter experts in our product and employee benefits, supporting quicker and more effective on-boarding and increased impact across teams.

We are looking for someone who can build and scale a highly effective enablement infrastructure at Ben and help to solve some key challenges as we scale. The role will involve designing targeted enablement programs and infrastructure, focusing on building detailed internal and external product knowledge, embedding of benefits expertise, creating understanding of Ben’s value chain and our operational processes. As well as specific enablement programmes, you will support establishing and maintaining a central knowledge hub, collaborating with teams across the business to build materials, address knowledge gaps, and maintain up to date resources.

  • Build strong relationships across Ben to define enablement priorities in line with our commercial strategy and company OKRs

  • Collaborate with hiring managers to understand specific training and development requirements for different teams, building a modular “Ben University” program for new hire ramp and internal team promotions

  • Continually develop and maintain an enablement curriculum and associated resources to support our evolving product, changes to product positioning, and updates within the employee benefits landscape

  • Work with subject-matter experts to design, implement, and maintain a centralised knowledge and content hub, working with our technical teams to make it accessible and easy to navigate on a self-serve basis

  • Create key enablement materials (e.g, Slides & Other Assets) for functional SMEs and program delivery

  • Deliver experiential training programs and curate training alongside internal SMEs, culminating in certifications to address key areas (e.g., Product Demo, Discovery, Benefits, Executive Business Review, etc..)

  • Establish metrics to measure the effectiveness of enablement programs

  • Gather feedback from sales and customer teams and incorporate it into enablement strategies

You will love this role if you have…


  • Proven senior experience in an enablement role, including building and delivering onboarding and continuous training programmes from scratch

  • You will be comfortable in a greenfield and scaling enablement environment without established frameworks and processes in place

  • You can understand business needs and what’s urgent, able to deliver quick wins as well as longer term enablement solutions

  • You’ve facilitated both commercial and technical enablement sessions, have strong instructional design skills, and you’ve delivered training programs to groups of 10+ learners

  • You collaborate effectively cross-functionally with all teams and various stakeholders across commercial, customer, and product functions

  • You are diligent in project management and extremely organised, able to meet deadlines at pace and prioritise effectively

  • You have engaging written and verbal communication skills, including being able to break down complex topics to digestible, actionable, and engaging learning resources

Strong Plus:

  • Ideally you’ll have experience within hrtech or a benefits solution, but if not, you’ll have the ability to tackle ambiguity and understand problems you’ve not faced before

  • Experience in a customer facing role for any period of time considered an asset

  • A strong understanding of the sales and customer-facing environment, including sales and customer content, tools, and processes

  • Experience with our tech stack including Hubspot, Notion, Gong, Pitch and sales methodologies such as MEDDIC

Our BENefits

(... It's all in the name! 😉)

💰 Competitive base salary and generous equity, so you own what you build

💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250

🔋 £500 annual Learning & Personal Development Ben Balance: plus 3 days paid study leave a year to support you with your professional development

👩🏽‍💻 £500 work from home set up allowance, which you can put towards your home office

🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!

🏖 28 days of holidays a year (plus bank holidays, which you have the option of swapping for days of celebration that are significant to you)

🌴 ...and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!

🌍 Work-from-Anywhere scheme - work from abroad for up to 3 weeks, twice a year

🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting

🧠 Comprehensive and tailored mental health support through a leading provider

💪 Access to a Gympass membership!

❤️ Comprehensive Private Medical Insurance

🍿 Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events

📅 Flexible working - we're serious about life/work balance

Diversity and Culture at Ben

We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing