Client Success Associate
Peppy Health Ltd
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See open jobs at Peppy Health Ltd.See open jobs similar to "Client Success Associate" Seedcamp.Customer Service
London, UK
Posted 6+ months ago
About Peppy
We’re on a mission to support the taboo, forgotten and under-served areas of healthcare, starting with Menopause, Fertility, Baby, Specialised Men’s Health and Specialised Women’s Health. Our clients’ employees get expert healthcare support via the Peppy mobile app, with unlimited access to our team of specialist practitioners.
• $45mil Series B fundraise announced in January ‘23, led by Albion VC.
• One of Europe’s fastest growing HealthTech scale-ups; 8x revenue growth in 2021 and 4x revenue growth in 2022.
• B2B SaaS offering, supporting employees across 250+ clients and partners including Natwest Group, Clifford Chance, Capgemini, Santander, Aviva and Coty.
• Remote-first company with 150+ employees globally.
• Proudly B-corp certified and Mission-led - read all about our company values here.
• Number 1 on LinkedIn's Top Startups UK 2023 list.
Life as a Client Success Associate at Peppy:
- Outcome Alchemist: Sprinkle the “Peppy magic” into every client touchpoint - consistently delivering high GRR & NRR metrics across your book of business.
- Relationship Maestro: Master the post-sale process, orchestrating implementations like a pro and strategising comms plans that maximise user adoption.
- Peppy's VIP Whisperer: Be the day-to-day contact for your client book of business, answering queries at the speed of Peppy.
- Value Visionary: Craft and convey Peppy's value story, ensure stakeholders don't just see Peppy; they perceive Peppy’s high value impact on their organisation.
- Feedback Virtuoso: Manage client feedback like a pro, ensuring it lands in the right hands internally. It's not just feedback; it's the secret sauce for Peppy's continuous evolution.
Our dream Client Success Associate:
- Proven Success: Demonstrated 1-2 years in customer success, highlighting a track record of achievements.
- Communication Master: Fluent in both written and spoken communication, especially in client interactions.
- Resourceful Navigator: Adaptable and resourceful, excelling in the startup environment.
- Thoughtful Analyst: Critical thinker adept at weaving meaningful narrative that demonstrates Peppy’s value & provides practical recommendations for next steps.
- Adaptability Ace: Thriving in dynamic startup vibes, you're relentlessly resourceful and hungry for growth. If you're eager to learn and broaden your skill horizons, Peppy's the place for you!
Peppy’s Perks and Benefits:
Package: The salary for this Client Success Associate role is £40,000 with on-target-bonus of £10,000 per annum, plus employee stock options.
Access to Peppy: You can receive free unlimited access to the Peppy app to use our Menopause, Fertility, Baby, Women’s Health or Men’s Health services.
Health & Wellbeing: You will receive Private Medical Insurance through Vitality, including VitalityGP, optical, dental and hearing coverage.
Financial Wellness: You have access to your own confidential financial wellbeing coach and resources, through Bippit.
Parental Leave: We have a generous Enhanced Family Leave policy, whether you or your partner are giving birth, going through surrogacy or adoption.
Pension: We offer an up to 5% employer pension contribution scheme through Nest.
Holidays: Peppy employees in the UK get 25 days holiday per year, plus bank holidays.
Hybrid: 2 days a week in-person with our CS team in London would be amazing, but we're flexible to individual circumstances.
Socials: We encourage our employees to join our in-person team events and socials to build stronger connections within your team. If you live outside London, your travel expenses for these events are on us too!
Tech: New joiners receive a company MacBook delivered in time for your first day.
Equality & Diversity:
Peppy's mission is to help people in life's most challenging journeys. We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process.
This job is no longer accepting applications
See open jobs at Peppy Health Ltd.See open jobs similar to "Client Success Associate" Seedcamp.