Customer Success Associate
Peppy Health Ltd
Customer Service, Sales & Business Development
London, UK
Posted on Oct 19, 2024
Hey! Thanks for taking the time to read through one of our open roles. We’re looking for an exceptional Customer Success Associate to join our Growth team and we hope this could be a match made in heaven.
As Customer Success Associate at Peppy, you will play a pivotal role in nurturing and expanding our relationships with both mid-market and enterprise Fortune 500 clients and senior executives. Reporting directly to the Head of Client Success, you will become an indispensable advisor, providing strategic insights and ensuring our clients derive maximum value from our services.
Who is Peppy?
Our mission is to fix healthcare & wellbeing. We do this by supporting the employees of our global clients, including JP Morgan, Disney, Meta, Nvidia, Microsoft, Sony, Clifford Chance, Wells Fargo, Bloomberg, and over 200 others.
Having already revolutionised the employee benefits sector with our innovative clinical products – such as the world’s first menopause benefit – we are now building the world’s most advanced benefits management platform. Think of us as a “Deel for Benefits” – a rocket-ship opportunity with a mission that truly matters. The global benefits sector encompasses employer-funded pensions, critical illness insurance, private healthcare insurance, and many other categories. This is a trillion-dollar TAM with weak, incumbent competition and almost no AI-first startups stepping up to the challenge.
We are a Series B company with $56m in funding to date, operationally cashflow positive, and with secure access to additional capital for accelerated growth. Join us for the ride of your life.
What will a day in the life of our Customer Success Associate look like?
- Trusted Advisorship: Build and maintain strong relationships with senior stakeholders, becoming the go-to expert on healthcare trends and Peppy's offerings. Communicate Peppy's value effectively, manage expectations, and proactively address any challenges to ensure client satisfaction.
- Relationship Management: Deeply understand your clients' organisational structures, business cycles, and needs. Proactively manage renewals, identify at-risk accounts, and leverage insights to drive adoption and engagement.
- Leadership: Challenge the status quo, suggest improvements, and represent client feedback internally. Be instrumental in enhancing the effectiveness of the Client Success function and advocate for your clients within Peppy.
- Commercial Acumen: Taking the lead on renewal and expansion conversations and remaining ever-focused on building your pipeline.
- Launch and Implementation: Coordinate with sales and clinical teams to ensure a smooth onboarding experience for clients. Lead engaging launch events, driving excitement and adoption among client employees.
- Industry Expertise: Stay abreast of industry trends, share insights with clients, and maintain a deep understanding of Peppy's competitive landscape and value proposition.
Our dream Customer Success Associate will have:
- A strong desire to build a career in Customer Success, but this is an entry level role so you could be pivoting from an SDR/BDR role or could even be a hyper-ambitious recent grad looking to take the first step of your Customer Success career.
- Plans to build their career in the B2B SaaS world, specifically within a startup or scale-up.
- Exceptional relationship-building skills, with the ability to engage and influence people.
- The ability to adapt to a fast paced environment.
- The ability to embody Peppy's values & mission and can portray these externally.
- Strategic thinking, with a solution-oriented approach to challenges.
- Excellent communication and presentation skills.
You may not check all of these boxes, and that’s totally fine! We strongly encourage excited candidates of all backgrounds to apply.
Still looking for more intel? Here’s some other really cool things about Peppy which might be helpful:
- We raised a $45mil Series B fundraise January 2023, led by Albion VC
- We’re one of Europe’s fastest growing HealthTech scale-ups
- We are remote-first, headquartered in the UK with 100+ employees across the UK, USA and Europe
- We're proudly B-corp certified and mission-led
- We are rated one of the Top Startups to work for by LinkedIn, Sifted, Tempo and Flexa
Much like us, we know you’re into perks and benefits, so here’s a list of ours:
- Access to Peppy: You can receive free unlimited access to the Peppy app to use our Menopause, Fertility, Baby, Women’s Health or Men’s Health services
- Health & Wellbeing: You will receive Private Medical Insurance through Vitality, including VitalityGP, optical, dental and hearing coverage
- Financial Wellness: You have access to your own confidential financial wellbeing coach and resources, through Bippit
- Parental Leave: We have a generous Enhanced Family Leave policy, whether you or your partner are giving birth, going through surrogacy or adoption
- Pension: We offer an up to 5% employer pension contribution scheme through Cushon
- Holidays: Peppy employees in the UK get 25 days holiday per year, plus bank holidays
- Hybrid: 2 or 3 days a week in-person with our CS team in London would be amazing, but we're flexible to individual circumstances.
- Socials: We encourage our employees to join our in-person team events and socials to build stronger connections within your team. If you live outside London, your travel expenses for these events are on us too!
- Tech: New joiners receive a company MacBook delivered in time for your first day
Equality & Diversity:
Peppy's mission is to help people in life's most challenging journeys. We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process.