Senior People Operations Specialist



People & HR, Operations
Masovian Voivodeship, Poland
Posted on Wednesday, May 22, 2024

Join the Web3 revolution at Ramp!

👋🏼 A few words about us

At Ramp, we provide a powerful fiat <> crypto toolkit that enables anyone - from established brands to blockchain pioneers - to easily onboard their next million users into Web3.
Bridging the gap between today's financial system and the emerging crypto economy is our lifelong mission. Driven by our vision, sense of community, and passion for excellence, we relentlessly work to make this dream come true and bring Web3 to the mainstream.
From day one, our founders have built a purpose-led organisation where a culture of high performance, receptive minds, and collaboration is at the core. If you’re looking to accelerate your career, grow at pace, and have a meaningful impact, you’ll find a home at Ramp. We have huge ambitions and want people to join us on our quest to become a world-leading Web3 organisation.

🙌🏼 What you will be doing

Reporting into our Chief People Officer, the Senior People Operations Specialist, will be working within our Core People Operations sub-function and supporting across all of our business areas, working within our tightly knit People team. You will focus all activities across the Core People Operations space in Poland and select emerging markets. The role will have accountability for managing key People Operations initiatives end-to-end across all touchpoints of the entire employee lifecycle from the offer process for new hires, through to onboarding, induction, performance management, pay reviews, Learning and Development, payroll and benefits, as well as offboarding. You’ll focus on building our Core People Operations engine in Poland and in select emerging markets, ensuring we can scale our operation efficiently and seamlessly.

Whilst Core People Operations will be your primary focus, you will partner with peers in People Experience and Talent on various initiatives too, we’re a start-up, so you’ll have to roll your sleeves up and wear multiple hats depending on the business focus and objectives at any given time. We don’t bind you to a job description.

We’re looking for an ambitious and purpose-driven individual who will need to be ready to immerse themselves into the fast-paced nature of a supercharged start-up. Together, we're not just redefining financial technology; we're crafting an environment where talent flourishes, ideas thrive, and innovation knows no bounds. Join us in this transformative journey where your impact extends beyond recruitment - shaping a workplace that embodies excellence and possibilities at every turn.

🧩 What you will be working on

  • People Systems & Tools - ensuring all our People platforms are optimised, form part of a cohesive eco-system and are aligned with the organisational and People team needs
  • Employee relations (ER) - owning employee relations across our Polish team member base, assessing the impact of ER on the organisation, spotting and dealing with issues before they arise and defining the approach to ER across the group
  • Compensation, Reward and Benefits - collaborating with the Talent and People Experience team to define our reward philosophy, ensuring it aligns with organisational goals. Responsibility for the operational execution of all Reward related activities.
  • Core people workflows, processes and policies - collaborating with People Ops team to support the continuous iteration of core people workflows and processes including payroll, performance management, onboarding, offboarding ensuring they are informed by data, are scalable and automated. Anticipate changes and developments in prevailing Polish labour law ensuring formal documentation is updated and compliant. Handling sensitive and confidential information with the utmost discretion and integrity at all times
  • Data and Insights - maintain clean datasets ensuring all Core People activities are informed by data. Communicating emerging issues to the organisation and key stakeholders by sharing meaningful data linked to the company objectives. Setting key performance and quality metrics which measure tangible outcomes, and efficacy, enabling elevated experiences and informing critical business decisions
  • People Partnering - building the most trusted and strongest partnerships with managers and team members , providing counsel, guiding, directing and advising on the most favourable options relating to people. Resolving challenges, disputes and friction between all levels in the organisations, acting as a problem solver and negotiator to ensure delivery pace
  • Learning and Organisational Development - collaborate with the People & Culture Partner to define the framework and criteria for high potential and high performer retention and development, including succession planning.
  • People Experience - support the People & Culture Partner with key People Experience activities including events, learning initiatives and engagement.

🛠️ How we work

Within our team we work cohesively across Core People Operations, Talent and People Experience with a focus on maintaining a best in class culture. Through regular weekly and and 1-on-1 meetings, we uphold a collaborative atmosphere, ensuring seamless coordination. We prioritize building connections not only with each other but also with other Rampers across the organisation and future Rampers (candidates), cultivating an environment conducive to high performance and strong engagement.

⚙️Our toolkit:

  • HiBob, Slack, Notion, Google Workspace, ClickUp and GreenHouse

🤟🏻What you will bring

  • Experience in leading end-to-end People Operations, including a deep knowledge of People systems, core processes and policies.
  • A thorough understanding of Polish labour law and understanding of employment tax and payroll processing in Poland.
  • An ability to deliver at pace and demonstrable experience in scaling and automating key workflows.
  • Expertise in stakeholder management and ability to ensure relationships are built quickly and close bonds are formed.
  • Experience in the startup realm that gives you an edge and the ability to thrive amidst chaos, turning challenges into opportunities.
  • A strong personality, comfort with ambiguity and experimentation, you’re unafraid to make mistakes and able to learn quickly
  • A strong focus on continuous improvement and iterative delivery
  • A collaborative working style, the ability to inspire trust and integrity
  • An ability to craft compelling and authentic narratives about our company culture, mission, and day-to-day operation
  • Love for ownership, autonomy and focus on outcomes and achieving goals.
  • A strong focus on the employee experience and a natural ability to influence it
  • Proven experience with various people platforms (HRIS) and tools to streamline onboarding, screening, induction, performance management, payroll and offboarding.


  • Craft in cooperation with People and Culture Partner comprehensive L&D knowledge base and engaging L&D sessions
  • Support the delivery of impactful presentations for all-hands meetings, for leaders.
  • Supporting Leaders and C-level in resolving issues related to team performance and employee life cycle.
  • In collaboration with the People and Culture Partner, lead the Performance Review and Satisfaction Survey process.
  • Analyze employee feedback and create insightful reports.
  • Plan & execute fun and engaging events and D&I initiatives.
  • You would play a crucial role in ensuring a smooth and positive employee experience at every stage, from pre-boarding to exit.
  • Partner with various departments on projects related to People & Culture.
  • Build a comprehensive L&D knowledge base.

⭐ Qualities we look for

  • High levels of personal and professional integrity with a strong work ethic
  • A problem-solving and resilient mindset
  • Highly organized with strong attention to detail
  • A positive, self-sufficient contributor with excellent communication skills, intellect, and energy
  • Very sound judgment and business instinct with a desire to challenge traditional thinking

🤝 Our interview process

  • Discovery interview with our Chief People Officer and People Lead (UK)
  • First stage interview with our Senior People Operations Specialist and People and Culture Partner
  • Home-based case study
  • Final stage interview with our Chief People Officer
  • Meet the team - informal opportunity to meet the remainder of the team

🪄What’s in it for you?

💸 Competitive salary

Equity package: share in our success
Work pension scheme
Zero-fee crypto purchases via on-ramp!

🩺 Health & wellbeing

Private healthcare for you and your dependents
Cycle to work scheme

🏢 Great working environment

Hybrid working (three days a week in office) in a modern and comfy office which has everything you'll need to excel and collaborate with your team
Self-development and conference budget
The best laptops and kit to work on
Internal Tech meetups on-site & online

🍿 Socials

Lunch on us twice a week for you to connect with your fellow Rampers
Healthy snacks and beverages in the office daily
Team socials funded by us

💚 Our Culture

We are fueled by a strong sense of community, purpose, and the drive to build a sustainable business. Together, we nurture a culture of high performance, low egos, receptive minds, and collaboration. We provide space for ambition, trust and empowerment to allow you to be your best self.
Our culture has been founder-driven from the start, it is defined by our shared values and behaviors, which are distinctly Ramp and represent the organisation that we have built. This is our recipe for success that we all believe in…this is how we will win!

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